| Personal |
 |
Web Space : 200 MB
Bandwidth: 6 GB
Email Accounts: Unlimited
Monthly: $6.00
[more info]
 |
|
|
| Professional |
|
Web Space : 400 MB
Bandwidth: 10 GB
Email Accounts: Unlimited
Monthly: $9.00
[more info]
|
|
|
| Business |
 |
Web Space : 700 MB
Bandwidth: 15 GB
Email Accounts: Unlimited
Monthly: $12.99
[more info]
|
|
|
|
| FAQ Questions: Answers, Answers, Answers! |
| |
- I placed my order three
days ago, and the WhoIs lookup shows that my domain is
active on your servers, but I can't get my site to
load on any browser. Why is that?
Even when the
WhoIs database displays your domain as active on our
servers, sometimes the internet doesn't display the
site to all browsers in all parts of the world
immediately. For example: your domain may be viewable
in California today while not showing up in Maryland,
but that usually gets resolved within 24 hours. It
takes 3-5 days for the domain to become active and
resolved back to our servers. This is true for all
hosting companies.
- I want my domain
available to publish to the same day. Is this
possible?
Yes, we offer same-day
domain service in the form of a Unique IP. This
numerical address will be up the same day of your
order and publishable via FTP. In 3-5 days, the name
you have chosen will resolve within the WhoIs and
World Wide Web, allowing visitors to type that name to
get to your site.
- What happens to the
numerical address once my chosen domain name becomes
active?
If the numerical address is typed in a
browser after your domain name resolves, they
will STILL get your site. The numerical address
and yourdomain.com are one in the same.
- Do you still charge the
extra $4.00 per month for the Unique IP even after the
numerical address resolves to my chosen domain
name?
Yes we do, since you still enjoy the
benefits of the Unique IP. The difference between a
Unique IP and a regular domain is that a regular,
run-of-the-mill domain name needs to be added to the
WhoIs directory and resolved back to our servers,
while a Unique IP is availabe in the form of a
numerical address the same day you order it from us.
Within a few days that numerical address becomes
www.yourdomain.com
- What is the path to your
perl server?
#!/usr/bin/perl
- Where can i access my web
based mail server without going through control panel?
In the address bar of your browser, enter
www.yourdomain.com:2095. At the prompt, enter your
full email address and your selected password. This is
where you must first set-up your email via the control
panel and set preferences before it is activated.
Then, at the bottom of the resulting page, click "Read
Web Mail"
- Will your e-mail service
work with MS Outlook, Eudora, or other client based
e-mail programs?
Yes, no
problem.
- How does the e-mail
set-up to work with MS Outlook?
Simply use
mail.yoursite.com as POP and SMTP. If you have
problems using mail.yoursite.com as your SMTP
(outgoing mail) server, use the SMTP server your dial
up or internet service provider offers.
- How many e-mail addresses
do I get?
All accounts get unlimited addresses
that you control in your Cpanel
- You have just set-up my
new account, why can't I access my new control
panel?
Your domain name is either new or being
transferred to our nameservers. This process takes 3-5
days to resolve back to our servers. As soon as your
site is up and running (resolved), you will recieve an
email from us.
- I have my client based
e-mail configured properly, why can't I
access?
You must set-up your web based e-mail
first
- I have uploaded my new
index.htm page. Why doesn't it show?
Our servers
are set-up with an .html index page. Just
change your index.htm file extension to
index.html
- Why won't my Front Page
forms work?
Install your front page extensions
from your C-panel.
- How
do I transer my domain name?
To transfer
hosts, ask your registar to change the nameservers to
ours:
Primary DNS:
ns522.dizinc.com
Secondary DNS:
ns523.dizinc.com
- How long does it take to
set-up my account?
Please allow 24 hours,
although it has been done at times as fast as 1 hour.
If you did not order an account with a unique IP, your
site will not be active for at least 3 - 5 days, until
the name resolves. We will notify you when your site
is ready.
- Do you offer PHP support?
MySQL databases?
YES
- Where can I get my site
stats?
You will find extensive stats in the
"Webalizer" link in your control panel
- Can I have Sub-Domains
set up under my domain?
Yes
- Do sub-domains get FTP
access?
Yes, FTP only if you have a unique IP
address.- they do not get a control panel. You do not
have to have a unique IP address to have FTP to access
all sub-domains, but you do need a unique IP address
if you want virtual FTPs for each
sub-domain.
- Can sub-domains have
e-mail addresses?
Yes- top level domain must
set-up in their control panel
- What will my
sub-domain name look like?
you.yourdomain.com
- How much does a unique IP
cost?
$4.00 per
month
|
| |
|
|
|
